Frequently Asked Questions

MyGolfCarts is an online store for new golf carts, parts, and accessories. Our catalog is organized by model, seating capacity, color, and accessory type.

Each available color is listed separately so you can choose the model and color you prefer before entering the product page. Product specifications and availability are shown on the applicable listing.

Review the product specifications and compatibility information. If anything is unclear, contact us with the product name or SKU, intended use, cart model, year, and any relevant measurements before ordering.

No blanket street-legal claim applies to every product or jurisdiction. Equipment, registration, title, licensing, and operating rules vary by product and location. Review the product page and check with your state and local motor-vehicle authorities before purchase and operation.

Choose the product and any available options, add it to your cart, and complete checkout. An order is subject to acceptance and availability. Contact support before ordering if you need help confirming a model, color, or accessory.

The payment methods currently available are displayed at checkout. Do not send payment through a method that is not presented on the website or confirmed through our official support contact.

Prices are intended to display with sales tax included where MyGolfCarts is required to collect it. Any title, registration, licensing, or local government charge not collected at checkout remains the customer’s responsibility.

Yes. MyGolfCarts offers free standard shipping on eligible orders delivered to supported addresses in the United States. Optional premium or special delivery services, if available, will be disclosed before you accept them.

Many golf carts are built or prepared to order. The reference schedule is 4–8 weeks for build or preparation, depending on model, customization, and availability, followed by an estimated 3–10 business days in transit once shipped. These are estimates, not guarantees. Any product-specific written estimate controls.

When carrier tracking is available, it may be sent to the email used for the order. You can also use the Track Your Order page with your order ID and billing email. For freight or locally coordinated delivery without standard parcel tracking, contact support for the current status.

Yes. A person at least 18 years old must be present at the delivery address to inspect, accept, and sign for a golf cart delivery.

Returns are reviewed case by case and require written authorization before shipment. Approved golf cart returns are subject to a $500 restocking fee. Original shipping charges, if separately stated, are non-refundable, and the buyer pays return shipping. See the Returns and Refunds Policy for complete terms.

Email support@mygolfcarts.us with your order number, reason for the request, product condition, and photos. Do not send the item until you receive written authorization and return instructions.

Inspect the cart and packaging before signing. Note visible damage on the delivery receipt, take clear photos and video, keep the packaging, and contact us immediately. Damage claims must be reported within 48 hours of delivery for coverage consideration.

Warranty coverage varies by cart brand, model, product type, manufacturer, and selling channel. No single duration or coverage statement applies to every item. Contact us before purchase for the applicable terms and retain your order confirmation, model, VIN or serial number, and maintenance records.

Contact support with your order number, product model, VIN or serial number if available, a description of the issue, and clear photos or video. Some claims and registrations are administered by the manufacturer; we will direct you to the applicable process.

Charging time varies by battery, charger, state of charge, temperature, and model. Use the charger and instructions supplied with your cart. The applicable product page and owner’s manual control.

Range varies by battery capacity, terrain, load, speed, tire pressure, temperature, accessories, and driving style. Treat any product-page range as an estimate under stated conditions, not a guarantee.

Follow the manufacturer’s manual. Common checks include correct charging, battery and connection inspection, tire pressure, brakes, lights, steering, fasteners, and cleaning. Contact support if you need the correct manual or help identifying a part.