Returns and Refunds Policy

Case-by-case return review

Returns are considered on a case-by-case basis. A return is not authorized until MyGolfCarts gives you written approval and return instructions. Approval may depend on the product, condition, use, customization, order status, packaging, and circumstances of the request.

Do not send any product to our business address or another location without written authorization. Unauthorized shipments may be refused and do not create a right to a refund.

Golf cart restocking and shipping costs

• Each approved golf cart return is subject to a $500 restocking fee.
• Original shipping fees, if separately stated, are non-refundable.
• Free outbound standard shipping does not include return shipping.
• The buyer is responsible for the cost of approved return shipping.
• Return freight can cost more than outbound delivery and can vary by distance, equipment, carrier capacity, and time of year.

Any different condition agreed for a specific order must be confirmed in writing by MyGolfCarts.

How to request a return

1. Email support@mygolfcarts.us.
2. Include your order number, customer name, product, reason for the request, current condition, and clear photos.
3. Wait for a written decision and, if approved, the return destination and shipping instructions.
4. Package and ship the product exactly as instructed, using a trackable and adequately insured service.

The customer remains responsible for the product until the authorized return is received at the instructed destination.

Inspection and refund

Approved returns are inspected after receipt. If the return matches the approved condition, MyGolfCarts will confirm the refund amount after applying the applicable restocking fee, non-refundable charges, return-shipping cost if advanced by us, and any other deduction authorized by law and disclosed for the return.

Any approved refund is issued to the original payment method where possible. The time for a bank or payment provider to post the credit is outside our control.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has been accepted, a build or customization has started, products have been allocated, or fulfillment has begun. We will state any applicable condition before processing an approved change or cancellation.

Damaged, incorrect, or defective delivery

Inspect the delivery before signing. Note visible damage on the delivery receipt, take photos and video, retain all packaging and documents, and contact us immediately. Delivery-damage claims must be reported within 48 hours for coverage consideration.

Do not arrange a return on your own. We may need to coordinate inspection, parts, repair, carrier review, manufacturer review, or another resolution before authorizing shipment.

Return support

Email support@mygolfcarts.us or call +1 702-904-8404.